Why AscentWhat People Are Saying
DON’T JUST TAKE OUR WORD FOR IT.
Merchants contact us to learn more about partnering with Ascent – the best credit card processing for vacation rentals and lodging. These testimonials are a reflection of the service, security, and savings you deserve.
Almost 4 years ago my husband and I purchased River City Resorts from his sister. It was a well-established business that came with well-established vendors that for the first 9 months, we never questioned who they were or why the company used them. The company had a chargeback that we had to protest in the summer of 2013, and at Rezfest 2013 during a group session, we spoke to a property manager who referred us to Ascent Processing. We met with Dawn Yeskulsky at the Ascent vendor’s booth and exchanged information. Ascent ran an evaluation on our credit card charges and found that we would be saving thousands of dollars in credit card fees using their company. Ascent also took our contract and online reservation contract and assisted us in formatting it specifically to cover the company in regards to chargebacks. Since that time, we have had only one issue in regards to a “chargeback” and it was actually in regards to a deposit refund which wasn’t even due to the customer yet. We have been approached by several different credit card companies in regards to changing services and our response has been a flat “No, we use a company that is an ‘Expert’ in the Vacation Rental industry and are not interested in a change.” Dawn and the staff at Ascent have been extremely helpful in any assistance that we have and I highly recommend them as your preferred credit card processing company.
None of us can do our jobs alone. In today’s complex work environment, we all need great support staff, as well as great vendors that are experts in their fields. For most of the 20 plus years I co-owned Jackson Mountain Homes, Inc., Ascent Processing was our “go-to” expert for our merchant services needs. Our relationship started when one of the largest merchant service providers in the country could not provide us the personalized service we needed for compliance when PCIDSS was new and unheard of. Ascent stepped in, educated us and held our hand through the compliance process. In short, they became our partners in their area of expertise and we worked with Ascent Processing until the day came to sell the business. Great people, great service and integrity. It doesn’t get much better than that!
Shadow Mountain Resort made the switch to Ascent Processing a little over a year ago. It was by far the best decision we have made in a long time. Their extensive knowledge of the on-site property management and lodging industries have allowed them to streamline our operations and strengthen our protection against guest chargebacks. On top of that, we have saved approximately 20% in fees over our previous processor, which went straight to our bottom line. Ascent proactively monitors our transactions to ensure we are receiving the best rates and service available. I feel we are in great hands with Ascent and highly recommend them to anyone in the lodging industry.
We switched to Ascent Processing over 3 years ago and could not be happier with our decision. Our transition to Ascent was effortless, as the responsive and highly knowledgeable staff handled it all! We are extremely pleased with the easy-to-use software and client portal. We are absolutely satisfied with Ascent Processing and highly recommend their services.”
Barefoot Technologies appreciates our strong partnership with Ascent. Their team is prompt and consultative, which is critical for the success of our shared clients.
We started working with Ascent to discover more about their business model and culture in order to develop their new website to best reflect their services, benefits, and features. The culture of our company is based on honesty, trust, and transparency which matched well with Ascent as a client. In fact, the more we worked together, they were able to provide a new payment acceptance program for our website development company that absolutely streamlined our collection process. Ascent was able to provide a program that cut our annual procesing fees by more than half of what we were paying our previous processor. The most important factor in our partnership is Ascent understands the importance of excellent and expeditious customer service. Ascent has surpassed our expectations as a payment solutions provider, and as a true partner.
We have been working with Ascent Processing for several years and have been very happy with the company. Their rates are competitive, they are quick to respond to questions or concerns, and their service is friendly and thorough. They are great to work with and made the change-over from our old company easy and painless!
I’ve had the pleasure of working with Regina and Ascent Processing for the past 11 years, when I started out with 5 homes and about $50,000 a year in credit card processing. She treated me like I was her only client and took excellent care of me. I’m now managing 50 homes with a whole lot more credit card processing, and she still is taking GREAT care of our business needs. She’s a delight to work with and a true professional.
As a proven Reservation Software Solution we have strived to work with the best in the industry. Trust accounting is our niche and we are thrilled to have been working with Ascent for almost 20 years. We love that they are privately held, as we are. We love their solutions and updates to our team about changes on processing fees and ACH.
Most of all, when there is the occasional issue, Ascent answers their phone and emails and every single time works with us and our clients to find a solution.
I look forward to another 20 years of being a partner with Ascent and their team!