Why AscentWhat People Are Saying
DON’T JUST TAKE OUR WORD FOR IT.
Merchants contact us to learn more about partnering with Ascent – the best credit card processing for vacation rentals and lodging. These testimonials are a reflection of the service, security, and savings you deserve.
We started working with Ascent to discover more about their business model and culture in order to develop their new website to best reflect their services, benefits, and features. The culture of our company is based on honesty, trust, and transparency which matched well with Ascent as a client. In fact, the more we worked together, they were able to provide a new payment acceptance program for our website development company that absolutely streamlined our collection process. Ascent was able to provide a program that cut our annual procesing fees by more than half of what we were paying our previous processor. The most important factor in our partnership is Ascent understands the importance of excellent and expeditious customer service. Ascent has surpassed our expectations as a payment solutions provider, and as a true partner.
None of us can do our jobs alone. In today’s complex work environment, we all need great support staff, as well as great vendors that are experts in their fields. For most of the 20 plus years I co-owned Jackson Mountain Homes, Inc., Ascent Processing was our “go-to” expert for our merchant services needs. Our relationship started when one of the largest merchant service providers in the country could not provide us the personalized service we needed for compliance when PCIDSS was new and unheard of. Ascent stepped in, educated us and held our hand through the compliance process. In short, they became our partners in their area of expertise and we worked with Ascent Processing until the day came to sell the business. Great people, great service and integrity. It doesn’t get much better than that!
We have been using Ascent Payment Solutions for several years now and have found them to be very helpful at every turn. The rates are fair and the customer service is excellent. They have reached out to us with new ideas and ways they can help even more. Professional, efficient and friendly. We’ve been very happy working with them and will continue to use their services.
We have used Ascent Payment Solutions for many years and consider them to be trusted business partners and a vital part of our team. Some areas where they have excelled in customer service would have to include, helping us win charge backs; answering questions related to credit card declines; and supporting us through the chargeback process and advising when to fight and when not to. Our representative is very hands-on and available… being very prompt to return calls and inquiries. Probably the biggest testament to Ascent’s customer service would have to be when we changed Property Management Software. The integration between the new software and Ascent was virtually seamless making integration a smooth and flawless transition. We look forward to many more years of partnership with Ascent!
We switched to Ascent Processing over 3 years ago and could not be happier with our decision. Our transition to Ascent was effortless, as the responsive and highly knowledgeable staff handled it all! We are extremely pleased with the easy-to-use software and client portal. We are absolutely satisfied with Ascent Processing and highly recommend their services.”
Barefoot Technologies appreciates our strong partnership with Ascent. Their team is prompt and consultative, which is critical for the success of our shared clients.
Ascent has been a wonderful partner, helping us to navigate through PMS migration, global pandemic, website builds, and company expansion. We value their knowledge and assistance and most of all their team.
As a proven Reservation Software Solution we have strived to work with the best in the industry. Trust accounting is our niche and we are thrilled to have been working with Ascent for almost 20 years. We love that they are privately held, as we are. We love their solutions and updates to our team about changes on processing fees and ACH.
Most of all, when there is the occasional issue, Ascent answers their phone and emails and every single time works with us and our clients to find a solution.
I look forward to another 20 years of being a partner with Ascent and their team!
Shadow Mountain Resort made the switch to Ascent Processing a little over a year ago. It was by far the best decision we have made in a long time. Their extensive knowledge of the on-site property management and lodging industries have allowed them to streamline our operations and strengthen our protection against guest chargebacks. On top of that, we have saved approximately 20% in fees over our previous processor, which went straight to our bottom line. Ascent proactively monitors our transactions to ensure we are receiving the best rates and service available. I feel we are in great hands with Ascent and highly recommend them to anyone in the lodging industry.