Frequently Asked QuestionsWhat is the difference between voiding a sale and issuing a credit?

Voiding a sale prevents the sale from being processed, whereas a credit (refund) is applied against a sale that has already been processed. You can void a sale only if the sale has not been settled by the payment service provider.

FAQ Topics

Other Topics in
Processing Transactions

• What is a Card Not Present (CNP) Transaction?
• What is a “MID”?
• How does payment processing work?
• What is a credit card payment or sale?
• What happens during a typical Internet credit card transaction?
• What is the difference between a payment processor and a gateway?
• Why do I need a gateway?
• Which payment gateways can Ascent work with?
• Are you integrated with my software?
• How long do payments take to process?
• What is a pre-authorization?
• Can I void a pre-authorization?
• What is the difference between voiding a sale and issuing a credit?
• What is the Address Verification Service (AVS)? Why does it matter?
• What is Card Security Code (CSC) or Card Verification Code (CVV)?
• How long does a refund take to process?
• What rate do I pay on refunds?
• Are physical signatures needed?
• What is EMV?
• What is an acquiring bank?

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