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Frequently Asked QuestionsHow does a chargeback happen?

The customer contacts their credit card issuing bank to notify them that they want to dispute a charge. The card issuing bank requests a chargeback from the processor who takes the amount of the purchase from the merchant’s bank account. The merchant will then be sent a letter that notifies them of the chargeback and requests further information from the merchant. The merchant will need to provide the requested information to the processor. The issuing bank or card brand will then make a decision on whether the customer deserves to get a refund. Ascent can help you review the information and make recommendations to dispute or not.

Chargebacks can be initiated for a variety of reasons. The most common reason is that a customer doesn't recognize or doesn't remember the name of a merchant listed on their credit card statement.

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