Frequently Asked QuestionsHow long does a customer have to file a chargeback?
Generally, a cardholder has up to 120 calendar days from the date of transaction, service, or discovery of the issue, whichever is latest, to dispute the transaction. This means that if you provide a service (like a vacation stay) that will occur 10 months after the payment is taken, the cardholder can dispute the transaction up to 4 months after the service is completed. This could mean that you get a chargeback a year and a half after the sale was made. This is why chargebacks are more common with long term or customer services.
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