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Frequently Asked QuestionsWhat is a chargeback?

A chargeback is a financial transaction in which the customer is disputing a charge listed on their credit card statement. A chargeback may get the customer their money refunded, but it is not a refund. We recommend putting in place policies and practices to avoid chargebacks from happening up front and to respond to chargebacks you might get. Chargebacks are more than just annoying and costly to your business, if not addressed correctly, they can ultimately end up in a merchant losing the ability to process credit cards completely.

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