Frequently Asked QuestionsAm I required to disclose the surcharge to my customers?
Yes. U.S. merchants that surcharge must disclose the surcharge dollar amount on every receipt. In addition, disclosures indicating that a merchant outlet assesses a surcharge on credit card purchases must be posted at the point of entry and point of sale/transaction.
For ecommerce transactions, it must be disclosed on the first page that references credit card brands accepted in a minimum 10 point arial font and again on the checkout page in a 10 point Arial font. Verbal notice from the reservationist including the surcharge amount.
We impose a surcharge of 3% on the transaction amount on credit card products, which is not greater than our costs of acceptance. We do not surcharge on debit cards.
Minimal font is Arial 16. Ascent recommends adding your story to help sell the need for this. This could be the escalating cost of interchange, the cost of accepting credit cards driving prices higher for debit card and ACH users unnecessarily.
Face to Face: Minimal 16-point Arial font.
Telephone: Verbal notice from the reservationist, including the surcharge amount. The first page that references the card brands accepted, in a minimum 10-point Arial font. Checkout page in a 10-point Arial font.
Ecommerce: The first page that references the card brands accepted, in a minimum 10-point Arial font. Checkout page in a 10-point Arial font.
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