Frequently Asked QuestionsWhat happens if there is a cancellation- is the surcharge refunded?

Yes. One of the regulations stipulates that the surcharge fee must be on a separate line item during checkout and on the receipt.  The total of the package with the additional surcharge is then processed as ONE transaction.  So, if there were a refund, the total amount of the transaction is refunded back to the customer.

FAQ Topics

Other Topics in
AscentZeroCost

• How does AscentZeroCost work?
• What is the AscentZeroCost Program?
• Why should I consider AscentZeroCost?
• How do I communicate to my customers why I’m doing this?
• Can I utilize AscentZeroCost on both credit and debit card purchases?
• What is the process that a merchant must follow in order to utilize AscentZeroCost? How hard is the process to start?
• Am I required to disclose the surcharge to my customers?
• What happens if there is a cancellation- is the surcharge refunded?
• When processing any chargebacks can the surcharge amount be included?
• Can I choose which types of cards I add a surcharge to?
• I operate offices in multiple states. I understand state laws prohibit me from surcharging in some states where I operate, but not others – does that mean I can still surcharge in the states where allowed?
• Why should I trust ASCENT?
• What is a surcharge?

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