Frequently Asked QuestionsWhen processing any chargebacks can the surcharge amount be included?

Yes. The chargeback can be for the full amount of the transaction, including the surcharge amount.

FAQ Topics

Other Topics in
AscentZeroCost

• How does AscentZeroCost work?
• What is the AscentZeroCost Program?
• Why should I consider AscentZeroCost?
• How do I communicate to my customers why I’m doing this?
• Can I utilize AscentZeroCost on both credit and debit card purchases?
• What is the process that a merchant must follow in order to utilize AscentZeroCost? How hard is the process to start?
• Am I required to disclose the surcharge to my customers?
• What happens if there is a cancellation- is the surcharge refunded?
• When processing any chargebacks can the surcharge amount be included?
• Can I choose which types of cards I add a surcharge to?
• I operate offices in multiple states. I understand state laws prohibit me from surcharging in some states where I operate, but not others – does that mean I can still surcharge in the states where allowed?
• Why should I trust ASCENT?
• What is a surcharge?

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