Frequently Asked QuestionsWhat happens if there is a cancellation- is the 3.5% refunded?
Yes. One of the regulations stipulates that the 3.5% Surcharge fee must be on a separate line item during checkout and on the receipt. The total of the package with the additional surcharge is then processed as ONE transaction. So, if there were a refund, the total amount of the transaction is refunded back to the customer.
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